This perhaps is our most appreciated competency. Support not only stands for solving problems, warranties etc. ... but also for after sales assistance. The latter includes helping our customers how to work with products purchased from us, or even products purchased elsewhere for which a service contract has been agreed.
For all support questions, warranty enquiries, etc. … about products purchased from Optivoks, please CLICK HERE
Our Support Hotline is available at +32 2 252 13 53 during the following hours:
Monday till Thursday: from 01:00PM till 06:30PM and from 08:30PM
till 11:00PM
Saturday: from 01:00PM till 05:30PM
Friday
and Sunday: no telephone support
On top of our 'normal' support, as a privileged customer you may make use of our online live assistance.
Prerequisites:
- An Optivoks PC with GOLD support plan.
- A fast Internet connection
(preferably cable modem)
- You
are in front of your PC with a telephone in contact with us at
+32 2 252 13 53
- A username and password
you received from our support engineer.
If the aforementioned is accomplished,
please CLICK HERE to
start your session.
Enter your credentials followed by "Run".