Perhaps our most appreciated competency. Support not only stands for problem solving, warranties etc. … but also for after sales assistance. The latter includes helping our customers how to work with products purchased from us, or even products purchased elsewhere for which a service contract has been agreed.
E-mail support:
For all support questions, warranty enquiries, etc. … about products purchased from Optivoks, please CLICK HERE
Phone support:
Our Support Hotline is available during the following hours:
Monday till Friday: from 01:00 PM till 06:00 PM
Saturday: from 01:00 PM till 05:00 PM
Sunday: no telephone support. For urgent matters you may still send an e-mail
Optivoks Remote Support:
On top of our ‘normal’ support, as a privileged customer you may make use of our online live assistance.
Prerequisites:
– An Optivoks PC with an active Remote Support subscription. Contact us if you don’t have one.
– A fast Internet connection (preferably cable modem)
– You are in front of your PC and in contact with us via telephone
If the aforementioned is accomplished, then choose from one of the following options:
| 1. Quick Support Click on the icon and choose open (or run) in your browser. Next, share your id and security code with the engineer. This is a good option for one time support (no installation required) |
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| 2. Remote Support Installation Click on the icon and choose open (or run) in your browser. Follow the installation instructions (confirm with yes) and run the application. Next, share your id and security code with the engineer. This is the best option for recurring support sessions. |
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