At Optivoks we always try to offer you the best and most reliable equipment. However we all know that even the best can break sometime. Everyone is welcome to our repair service, even with products purchased from another reseller or perhaps abroad. Of course our own customers that eventually encounter a problem with a genuine Optivoks product enjoy significant advantages. Depending whether you purchased your product(s) from us or a third-party provider, and whether they are under warranty, we apply different pricing schemes:
|
Optivoks product under warranty: |
|
Product repair or replacement: The original
manufacturer's warranty policy is applied
(1) |
|
Optivoks product out of warranty: |
|
Product repair in house
(Optivoks TD): Our
current hourly rate is applied @ 100% (2) |
|
Non Optivoks product under warranty (purchased elsewhere but you prefer our intervention): |
|
Product repair or replacement: The
original manufacturer's warranty is applied +10% of the product
current market value (2)(3) |
|
Non Optivoks product out of warranty: |
|
Product repair in house
(Optivoks Technical Department): Our
current hourly rate is applied @ 100% (2) |
Obviously software cannot physically break, therefore software reparations consist usually of fixing 'things' without the need to replace parts. It is also very unlikely that software goes down by itself, unless a proven bug in the application can be identified. Hence fixing software issues involve other rules:
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Optivoks purchased software malfunctioning because of a (proven) bug: |
|
Software update/replacement: The original
software vendor's policy applies
(1) |
|
Optivoks purchased software malfunctioning because of end-user's fault (4): |
|
Labor fee: Our current hourly rate is applied @ 50% only (= 50% rebate!) |
|
Any software malfunctioning because of virus, malware, spyware, ...: |
|
Labor fee: Our current hourly rate is applied @ 100% only (we're sorry!) |
| Software/utilities (if needed to fix the problem): Best current prices. |
|
Third-party software malfunctioning because of a (proven) bug: |
|
Software update/replacement: The original software
vendor's policy applies (1) |
|
Third-party software malfunctioning because of end-user's fault (4): |
|
Labor fee: Our current hourly rate is applied @ 100%. |
Carriage is always at customers expense. This
includes returning the defect material to our premises and back
to the end-users location.
Additional transportation costs may
apply if the defect goods need to be returned to the
manufacturer or certified repair center.
In some cases, for software fixes
only, online remote support may be applied. Rates can be free or
at a fixed rate after agreement.
Optivoks is
not responsible in any case for
end-users personal data. The end-user is expected to make
backups. Ask us anytime (free of engagement) for the best
backup solutions in any particular situation.